PRIVACY POLICY

  1. General
  1. This privacy policy ("Privacy Policy") applies when Panoptic Solution Private Limited, Org No.0109009, Pakistan, ("MeraID Group") provides an electronic identification service via the MeraID mobile application ("Service").
  2. You have registered as a user of the Service according to the Terms of Use for the Service. This Privacy Policy constitutes an integral part of the Terms of Use.
  3. You should always feel secure when providing personal data to us. This Privacy Policy is designed to show you how your personal data is processed securely in accordance with applicable legislation.
  4. When the Service is used, several parties can be involved. This Privacy Policy only applies in relation to the processing performed by MeraID Group in its capacity as data controller. Therefore, MeraID Group recommends that you also read the privacy policies of the other parties who may be involved in the use of the Service, for example, the parties who provide the services on which you can use your MeraID.
  5. In addition to the requirements set forth in the Terms of Use, you must also accept this Privacy Policy in order to use this Service. When we process your data based on your consent, you always have the right to withdraw your consent without this affecting your options to use the Service in other ways.
  1. Personal Data Controller and Data Protection Officer
  1. MeraID Group is the data controller for MeraID Group’s processing of your personal data, and is responsible for ensuring that the processing is performed in accordance with applicable legislation.
  2. For any inquiries regarding the partial or complete removal of your data, please contact us via email at dpo@meraid.pk
  3. For removing Account use the "Remove meraID" or similar feature available in app settings
  1. How We Process Your Personal Data
  1. MeraID Group will process your personal data for the following purposes and for the following legal reasons.
  2. You can withdraw your consent regarding MeraID at any time, in accordance with point 1.5, by notifying MeraID Group in written form.
  3. MeraID Group shall not process your personal information for automated decision-making or profiling.
  4. In addition to accepting the Terms of Use and this Privacy Policy, you can choose to give consent for certain personal data processing as described below. The legal basis for us to process this data will be your explicit consent.
  5. When it comes to processing biometric data, data for strong verification of your identity in the form of a 3D image of your face is collected and is a form of biometrics, i.e. a technical method (statistical and mathematical method) that can be used to measure a face electronically, in order for a computer to be able to identify a person more easily. Biometric data is only used to verify the identity at the point of registering and is never shared with any third party. The biometric data can only be used with your explicit consent when you want to restore your eID or when you need to confirm your identity for a higher level of security.
  6. MeraID vetting agent refers to an approved agent that carries out a physical ID check on behalf of MeraID.
  7. meraID prioritizes your security. We use location services to verify transactions securely, adding an extra layer of protection and in compliance with regulations mandating such verification where applicable. We value your privacy and will never share location data without your consent. (see section 5)
  1. For How Long Do We Store Your Personal Data?
  1. Your personal data is stored as long as is needed to fulfil the objectives that require the data to be collected in accordance with this Privacy Policy and to comply with laws and regulatory requirements.
  2. At any time, you may cancel use of the Service by selecting “Deregister account” or a similar function in the Service and block the Service according to the instructions provided by MeraID Group.
  1. Who Do We Share Your Personal Data With?
  1. meraID Group will share your personal data with the parties you consent to sharing with, when identifying yourself with MeraID. These are defined as third parties or specifically for MeraID, Relying Parties as stated in the Terms of Use. If you do not consent to sharing your data, nothing will be shared.

    Personal data such as your biometrical data will never be shared with a third party. The image of your face taken by you during registration or image of your ID document may be shared with your explicit consent.
  2. In certain situations, we share your information with sub-processors. They provide services and support related to the Service and group companies, for use by the recipient in order to fulfill the purposes of the processing of your personal data.
  1. Your Rights
  1. MeraID Group, in its capacity as the data controller, is responsible for ensuring that your personal data is processed in accordance with applicable law.
  2. MeraID Group shall, at your request or on its own initiative, correct, de-identify, delete or complete information that is determined to be incorrect, incomplete or misleading.
  3. MeraID Group may process your personal data for direct marketing to you. If you do not want MeraID Group to use your personal data for direct marketing, you have the right to provide written notification of this to MeraID Group at any time. Once MeraID Group has received your notification, MeraID Group shall cease processing your personal data for marketing purposes.
  4. You are entitled to submit complaints regarding MeraID Group’s processing of your personal data to your national data protection authority.
  1. Protection of Your Personal Data
  1. You should always feel secure when providing personal data to us. Therefore, MeraID Group has taken the necessary safety precautions to protect your personal data from unauthorised access, modification and deletion.
  1. Cookies
  1. MeraID Group uses techniques similar to cookies to provide certain functions in the app. The information is stored in the form of a file containing the users encrypted session status (during an ongoing session) as well as the user settings that improve the user experience before a user is authenticated for the app (which are saved between sessions). For example, the information is used to remember the selected language for the app. This information is not provided to third parties.
  1. Changes to this Privacy Policy
  1. MeraID Group has the right to change this Privacy Policy at any time. The latest and current version is published on the MeraID Group website, www.meraid.pk. In the event of significant changes in this policy, MeraID Group will inform you in an appropriate manner, for example through information in the MeraID mobile application, My pages, via email or via a notification in MeraID.

    If you do not accept the changed terms, you have the right to terminate the agreement with MeraID Group before the changes take effect.
  1. Contact Information
  1. Please do not hesitate to contact MeraID Group (support@meraid.pk) if you have any questions about this Privacy Policy